Returns
We accept cancellations/returns on selective items. We have a 3-Day Return Policy, which means all return requests, if eligible, must be raised within 3 days of receiving the delivery.
We shall be responsible for return collection, and the refund is processed within 7 days after the item is received and passes the quality check.
NOTE: Non-returnable items are selective items that do not qualify for returns and cancellations. Such items mention “No returns on this item” on the item page.
How does it work?
Returns can be initiated from the Buyer’s account under ‘My Purchases tab>Ongoing/Completed tab>Select Order>Cancel/Return
Refunds
1、Refunds are processed within 3 Business Days after the returned item has been received by we and checked for Quality & Condition.
2、All prepaid orders (Credit Card, PayPal, ApplePay) are refunded to the original method of payment and cannot be substituted/transferred to any other method.
3、Cash payment orders are refunded only via an online transfer to a Bank Account.
4、Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank’s processing and be credited to the buyer’s account. Bank Transfers may take 3-5 Business Days for completion once processed.
5、Refund shall be processed for the value of the item(s) and does not include any Shipping Costs, TLC Promo Credits, Vouchers, Customs Duties & Taxes, Restocking Fee, and/or any other local taxes paid by the buyer.6、In case of an unsuccessful delivery, any Customs Duties & Taxes borne by we shall be deducted from the buyer’s refund.tions related to refunds and returns.